This Refund & Cancellation Policy outlines the terms under which refunds, returns, and cancellations are handled on www.shecommerce.co.in (“Platform”). SheCommerce operates as a multi-vendor marketplace and facilitates transactions between buyers and sellers.

1. Order Cancellation
– Buyers may request cancellation only if the seller allows cancellation as per their individual policy.
– Once an order is shipped, cancellation is generally not permitted.
– Sellers reserve the right to cancel orders due to stock unavailability, pricing errors, or other valid reasons.

2. Returns
– Return eligibility, duration, and conditions vary from seller to seller.
– Products must be returned in original condition with packaging, tags, and invoices intact.
– Certain products such as personal care items, customized products, or perishable goods may not be eligible for return.

3. Refunds
– Refunds are initiated only after the seller receives and verifies the returned product.
– Refunds will be processed through the original payment method used during purchase.
– Processing time may vary depending on the payment gateway or bank (typically 5–10 business days).

4. Non-Refundable Situations
Refunds will not be provided for:
– Incorrect delivery address provided by the buyer
– Refusal to accept delivery without valid reason
– Products damaged due to misuse or negligence

5. Disputes
In case of disputes between buyers and sellers, SheCommerce will assist in communication and resolution but does not guarantee refunds or replacements.

6. Role of SheCommerce
SheCommerce acts solely as a facilitator and is not responsible for the quality, safety, legality, or availability of products listed by sellers.

7. Policy Updates
SheCommerce reserves the right to modify this policy at any time. Updates will be effective immediately upon posting on the website.

8. Contact Us
For any questions regarding this Refund & Cancellation Policy, please contact:
Email: info@shecommerce.co.in
Phone: +91 78260 94100
Website: www.shecommerce.co.in

By using SheCommerce, you agree to this Refund & Cancellation Policy